On the official website, click "Book Now" and select the date and number of guests to see room rates and availability; you can also join the official LINE account and use the rich menu to book, or call and the front desk will assist you.

You can pay in cash on site, by bank transfer, or by online card payment (subject to the payment services available in the system at the time). After booking, the bank transfer account number and deadline will be provided.

Cancel 7 days before check-in for a full refund; cancel within 7 days and one night's fee will be charged; failure to check in on the day is treated as a stay. Rescheduling is subject to room availability; please notify in advance.

Yes, please provide the unified business number and invoice title in your booking notes or at check-in, and it will be delivered upon check-out.

Most packages include a buffet breakfast, subject to the plan you choose; this will be clearly indicated on the booking page.

Check-in after 15:00, check-out before 11:00. If you need early check-in or late check-out, please let us know in advance and we will arrange it subject to room availability.

Yes. After booking, go to the "Guest Service Center" to fill out the online check-in form (arrival time, license plate, pillow preference, allergy needs), and pick up your key directly upon arrival.

Yes. At the Guest Service Center, you can view your bill details (room charges, dining, facilities) and request online check-out. Once the front desk confirms, you may leave the hotel.

Yes, you can store your luggage free of charge both before check-in and after check-out.

Please present your ID card or passport for registration.

Get off the freeway at the Puli end of National Highway No. 6, then take Provincial Highway 21 toward Sun Moon Lake; it takes about 10 minutes to arrive. Search "Green Villa Flying Pavilion Resort" on Google Maps.

Yes, the park offers free parking, and tour buses can also park there. Please inform us of the vehicle type in advance.

We provide free shuttle service between Puli town center and Puli Bus Station (reservation required). Please inform us of the number of guests and time three days before check-in.

About a 25-minute drive; about 10 minutes to downtown Puli, with convenient access to daily amenities.

A 5,000-ping garden, SPA relaxation massage, open-air hot spring baths, morning yoga, bicycle rental, meeting rooms, as well as breakfast and dinner restaurants.

For the SPA, hot spring rooms, meeting rooms, and bicycles, advance reservation is recommended. You can book directly through the guest service center or the LINE rich menu.

Depending on the room type, 1–2 extra guests can be added, including breakfast and amenities. Please inform us of the number of guests when booking.

Yes, quantities are limited, please reserve when booking.

To protect the ecology of the park and the peace of other guests, pets are currently not allowed.

The pathways in the park are gentle and flat, and some room types can be arranged on the ground floor; if you have wheelchair needs, please let us know in advance and we will assist with the arrangements.

Breakfast 07:00–10:00, featuring local vegetarian dishes and Chinese hot food, plus coffee and juice.

Dinner is served 17:30–20:30. We recommend booking a table before check-in; choose from set meals for groups or individual set meals. Please inform us in advance if you need vegetarian options.

Yes, the Guest Services Center provides a room service menu. Once you make your selections and submit them, the food will be delivered to your room.

Yes, we offer lacto-ovo vegetarian and vegan options. Please let us know when booking or at check-in.

Sun Moon Lake, Puli Winery, Paper Dome, Taomi Eco-Village, Cingjing Farm, Hehuanshan. The official website's "Nearby Attractions" section has driving times and maps.

Yes, the grounds are flat, and there are first-floor room options. Breakfast and facility times are fixed and listed on the official website and on the information card in the room.

Arrive in the afternoon on the first day, take a garden walk and visit the hot spring baths; after breakfast on the second day, head to Sun Moon Lake or Taomi Eco-Village, and check out before noon. You can also ask the AI customer service to arrange it based on the number of days.

No. Nanlin Nuns' Monastery is a place of spiritual practice and is not open to tour groups. It only receives about ten people at a time and does not accept noisy crowds. Please make a phone reservation in advance at 049-2896919, dress neatly, and keep your voice down. Inside the grounds, you can circumambulate the stupa to pray for blessings; the Japanese-style architecture and garden are well worth a quiet stroll.